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Service Prototyping
SERVICE DESIGN
03
1 month
In this project, I blend the art of design and innovation to bring ideas to life. Through iterative prototyping and user-centered methodologies, I create tangible experiences that allow clients to test, refine, and shape their services with confidence. From physical cardboard prototypes to 3D models using by utilising my Interior design skills to making wireframes and interactive prototypes, I empower everyone to visualize the future and pave the way for remarkable service transformations.
3D Visualiser & Interior Designer
01
Project
The Brief
The Brief
The Brief
Prototype the service of an automated restaurant, define the end-to-end service experience, and showcase management of both front and backend processes and the diner journey.
Location
Cuisine
Target Audience
New York City, NY
Pan-Asian (Spl. Japanese)
Families and Professionals
The Inspiration
The Highlights
Automation in the kitchen could reduce labor costs & improve efficiency.
Self-ordering kiosks allow customers to place their orders & pay without a server.
Uses a conveyor belt system that could be automated with robots & sensors.
Customer data could be collected and analyzed to optimize operations.
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The Process
01
Order automation
Provide self-ordering through kiosks/mobile apps and store customer preferences.
03
Conveyor Belt System
Deliver food efficiently via a conveyor system that uses sensors for accurate plate tracking.
05
Automated Payment
Use automated payment systems to streamline checkout and facilitate quick and easy payments.
02
Kitchen automation
Use robotics and AI to automate food preparation, cooking, and plating.
04
Data Optimization
Analyze customer data for operational optimization, including popular dishes, prices, and customer experience.
The Final Model
User Persona
User Scenario
Sophie has had a long day at work & is looking to have a relaxing experience at the date she had previously planned. Her date had sent her the reservation message from the restaurant on the previous night.
Sophie arrives a little early to the restaurant.
Click here to check all the personas
Areas of Opportunity
Moodboard
Introducing
WABI-SABI
Business Model Canvas
The Scope
The Advertisement
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